5 tähden hotellit kohteessa Ontario, Kanada

Booked Deluxe King Room with breakfast included. Room was spacious and breakfast was great. Yet the standard of housekeeping was far from satisfactory. First, hairs were found at the wrap for the wire of the hair dryer the moment I checked in, and small scrap of paper was also found on the inside of a towel. Without any notice/sign in the room about the hotel's green housekeeping policy (if any), towels heavily loaded on the hook and hangers in the bathroom were not collected even on day 3 of my stay (there was no bath tub in the room to place used towels). Packs of cotton pads, cotton buds and small soaps were not refilled even when totally used up. Interesting enough, when enquired with front desk if that was the hotel's policy not to so collect the towels and make the refill unless express requests were made, the answer was in the negative. The charging of tips for breakfast is another interesting issue. My husband stayed at the hotel for 2 nights (with breakfast included) before my arrival. When he checked out, he was asked to pay for tips for 1 breakfast. After clarifying if tips should be paid for 2 breakfasts instead, front desk apologized for having wrongly charged for any tips as all charges should have already been included when making the hotel booking. Yet on our checking out after 5 nights' stay with the hotel, we were told that we had to pay for tips for 2 days' breakfast. We again enquired about the hotel policy and explained that we were willing to pay but wondered why tips weren't charged for all 5 days for our stay. No explanation was given and the staff (probably thought that we did not want to pay) just advised that the charges would be waived. I have stayed at Park Hyatt Bangkok and the service was excellent. Was thus surprised to had those experience at Park Hyatt Toronto.

Meitä ei tarjottu auttamaan matkatavaroiden kanssa, ja meidän piti käyttää portaita. Vastaanotto oli erittäin ystävällinen ja antoi hiljaisen huoneen pyydettäessä. Huone on kuitenkin kaukana kuntosalista ja uima-altaasta. Huone on mukava, mutta pieni. Matkamme haittapuoli oli huonepalvelu, joka pesi sängyt, mutta ei siivonnut baaria, eikä hoitoainetta täytetty koko oleskelun aikana. Täydennyksen pyytäminen jne. häiritsi melkoisesti iltaamme, koska henkilökunta ei pystynyt täyttämään pyyntöä kunnolla ilman useita käyntejä. Heillä on mukava matkatavarahuone ja he voivat säilyttää tavaroitaan turvallisesti. Yleisesti ottaen meillä oli parempi kokemus Fairmontissa Montrealissa.

The hotel was meeting my expectations. The staff here were very attentive and very friendly.

The Fairmont Chateau Laurier is an iconic landmark in Ottawa, offering a perfect blend of luxury, history, and charm. Guests can enjoy a guided tour of the hotel to uncover its rich heritage. Adding a unique touch to the experience is Stewart, the hotel's beloved canine ambassador. This friendly black Labrador retriever, once trained as a guide dog, now welcomes guests and has even inspired a children's book series titled ”Stewart: King of the Castle”. The hotel features a beautiful indoor pool with a classic, historical ambiance, making it a serene retreat after a day of exploration. Its prime location places you steps away from Parliament Hill, the Rideau Canal, and the bustling ByWard Market, with museums and other major attractions within easy walking distance. Whether you're visiting for business or leisure, the Fairmont Chateau Laurier delivers an exceptional and memorable stay.

Very nice..Beautiful view. I would stay there again. A little disappointed with the size of the pool and having to reserve a 2 hour window to be poolside but besides that it was the perfect distance from both BMO field and The Budweiser Stage. Staff were courteous and friendly too.

Wonderful 2-night stay. Everything was great - 5 out of 5. The welcoming birthday chocolate strawberries were delicious! We’ll be back!

Really nice and clean room , the staff was very helpful, will be coming back.

The bar near the lobby is nice and they have a beautiful bar. The breakfast is not good. They say is included and they only let you have one option from the menu. Luxury is flexibility. Having to pay extra if I want to eat more in a five star hotel feels cheap.