The hotel was very clean, staff was very nice a d helpful. The restaurant food was great last and hot, waitress was very kind , clean and on point with order. Rooms were very clean and nice, my experience was great would go again.
Helppo käyttää Trip.com app/site. Sain hyvän hinnan, huone oli iso ja huoneellinen! Sänky olisi voinut olla mukavampi. Lisää kyyhkysiä olisi ollut parempi, myös
Uima-allas ja jacuzzi-alue oli mukavaa. Kuitenkin, jacuzzi ei ollut kuuma se oli enemmän lämmitetyn uima-allas kokemus kuplia! Liuku oli suljettu 😪 osallistuja sanoi, että se ei ole ollut koko kesän! paitsi kun uima-allas on suljettu liikkua vettä. Olimme hyvin pettyneitä!
Everything was up to par at this hotel. My room was clean and well maintained. My room also had a view. My bed was comfortable and cozy. I enjoyed my stay. I didn’t have any problems. The staff was very polite and professional upon booking. I will definitely be booking again in the future.
Enjoyed my stay. Nice, clean room. Witness a guest stumble past 2 staff members with a beer in his hand. The guest eventually fell at the elevator. I informed the staff members present. ID staff informed me that he called someone but did not leave his post. A third staff member arrived as we entered the elevator. I can understand the member checking ID could not leave his post, but the other guy standing closer to elevators could have made some type of effort to assist.
We got to the room about 5pm got in the room it was hot AC wasn’t working call front desk twice and she didn’t do anything about it we called the third time at around 11:40 pm a new worker was on shift and she switch rooms for us everything else was great location and breay
Courtyard Houma sijaitsee ainoastaan 3 minuutin kävelymatkan päässä kohteesta Barry P. Bonvillain Civic Center ja 2 minuutin ajomatkan päässä kohteesta Regional Military Museum. Tämä hotelli sijaitsee 1,6 km:n päässä kohteesta Finding Our Roots African American Museum ja 2,2 km:n päässä kohteesta Terrebonne Folklife Culture Center.
Hotellin tarjoamiin harrastuksiin/mukavuuksiin kuuluu ulkouima-allas, sisäuima-allas ja poreallas. Tämän hotellin palveluihin kuuluu ilmainen langaton internetyhteys, yhteinen olohuone ja juhlasali.
Majoituspaikan ravintolassa, The Bistro, on baari/aulabaari. Halutessasi käytössäsi on myös huonepalvelu. Lisämaksullinen tilauksen mukaan valmistettu aamiainen tarjoillaan arkipäivisin klo 6.00–10.30 ja viikonloppuisin klo 6.30–11.00.
Käytössäsi on ilmainen kiinteä internetyhteys, business center ja express-sisäänkirjautuminen. Palveluihin kuuluu ilmainen pysäköinti.
Kaikissa 144 huoneessa on ilmastointi ja mikroaaltouuni. Maksuton internetyhteys (langaton ja kiinteä) kuuluu palveluihin. Huoneissa on oma kylpyhuone, ja sen varusteluun kuuluu suihkun ja kylpyammeen yhdistelmä, ilmaiset hygieniatuotteet ja hiustenkuivaaja. Varusteluun kuuluu puhelin, tallelokero ja työpöytä.
VVieraskäyttäjäThe hotel itself is fine and the location is excellent, but we had several awful service experiences.
First, the king bed room we booked was not available when we check in, so they put us in a double bed room and said they would move us the next day.
Then when we went to the front desk to move to our new room, the person at the front desk was not friendly and was taking so long to handle our situation. We were worried we would be late for our tour, so we asked if we could leave and they could move our luggage to the new room. She said no, we can't change rooms until we are ready to move the luggage ourselves, and that our luggage would stay in the old room.
When we came back later that day, they moved us to our new room but our luggage was not in our old room or the new room! We were so worried they lost our luggage. Finally they figured out that they moved our luggage to a 3rd room, and they tried to blame us for it. All of these interactions took a long time because the front desk was so slow and the line was long. After all that trouble, they only gave us a meager $25 credit as an apology.
Lastly, we accidentally left a small pouch of personal items in our first room and when we told them about this, they made no effort to try and find it. When we checked out, we also left a souvenir we had bought in the room accidentally. We tried calling the hotel to see if they could find the missing item and ship it to us. We waited on hold for a long time before the front desk transferred us to the wrong place, the automated reservations agent. So frustrating!
It is clear the staff there do not communicate between shifts or departments and just don't care about treating their guests well. Simple things like contacting the lost and found about a missing item should not be this difficult.
The only good staff interactions we had were with the interns who were there on a training program.
Also the wifi is not free. How are big hotels like this getting away with charging for wifi in 2025?
Tl;dr: staff are not helpful at all, their communication is awful. Wifi not free
KKenneth demourelleThe plumbing was bad the tv didn’t work it took mist of my trip to get changed to a room with a working tv The only good think was moe the front desk manager he did everything in his power? To make it up to me
VVieraskäyttäjäI booked this Americas Best Value Inn & Suites @ Lake Charles I210-Exit-5. There was NOTHING that was comparing to a suite. In fact, it is more like a motel class. There were several factors that made us NOT HAPPY staying here, and will probably will not stay here in future. I am explaining why I rated this hotel/motel below its class: (a) first the hotel is on ”cheap” side. The towels provided were very limited, and there was no towel for the floor. The lighting in the room, as well as thru-out the property was annoying. Everywhere I see bright florescent day-time white light, so bright. The room has this same light from ceiling down. It was so bright, no adjustment. It's hard for a person to sleep, while the other person is awake and needs light. The room is a lacking several fundamental items for a hotel, no coffee machine. The shampoo/soap provided were some sample 1-person ones. The ”breakfast” area was a joke. The only thing proved was coffee, that were not good at all. Yet, trip.com's reservation had me selected either room with or without breakfast. So, I booked with breakfast. But there was nothing provided. I asked the receptionist, he said, they don't have breakfast, just coffee.
The plus side was that, they provided a good size refrigerator. And they have the microwave in the 'breakfast” area.
Although it seemed a recently built hotel, but it's just a basic motel, lacking basic necessity items in hotel room. Overall, I would not stay here again.
Bbm998I had a wonderful business stay at this hotel in New Orleans. The location was perfect—close to everything I needed, including meeting venues and great dining options. The room was clean, comfortable, and well-equipped for work, with reliable Wi-Fi and a quiet atmosphere. The staff was professional and helpful throughout my stay. It was a great balance of business convenience and New Orleans charm. I would definitely stay here again on my next trip!
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