Hotellit mukavuudella Baarit maassa Kiina, provinssissa Hainan

Arrived odd hours at 3am and couldn't figure out how to get to the hotel. As usual the contact for shuttle is only by phone call which is inconvenient for non-China citizens. Luckily able to latch on to others who were headed the same way. The reception could be friendlier but understand it is ungodly hours. Couldn't understand how to receive the hotel voucher and wasn't helped to do so. The hotel room itself was fabulous. Clean and comfortable bed and more than enough supply of drinking water. The bath tub was a plus too! Easy check out.

The shuttle driver who took us between the airport and hotel was very friendly. The hotel is conveniently located near the airport and right beside Ji Hotel. A nearby convenience store made it easy to grab essentials. The staff were warm and helpful, even offering a morning wake-up call for our airport transfer. The highlight of our stay was the complimentary upgrade to a spacious and comfortable Family Room, which we truly appreciated. Overall, the service and hospitality exceeded our expectations, making our experience smooth and enjoyable from arrival to departure. Highly recommended for travelers seeking comfort and convenience.

Hilton Wenchang offers an opportunity to discover another curious side of Hainan. We could see Wenchang Space Launch site directly from our balcony. The beach was nearby, and we watched sunrises and sunsets there. The swimming pool was spotless clean, although only one pool out of there was open due to a low number of guests. A couple scenic spots are very close too, about 10 min drive. There has been a delicious breakfast every morning. The staff was polite and helpful. Jason He helped us with multiple needs, such as ordering medicine, finding restaurants, and booking a shuttle bus to Wenchang railway station. The latter is free, just need to book it in advance for a certain time period.

The hotel was spotless clean and comfortable. The room price included lunch, afternoon tea, and late night noodles. Kids loved it. The 19th floor on the roof was a cosy little spot. The pool wasn’t working during the time we stayed but seemed nice on the top floor. Only thing is when checking in it would have been nice if they had a sheet in english explaining the time and meal/package inclusions and whether children had to pay or could enter. Only found info on inclusions from my trip.com booking page.

A major downside was that even at 9:30 in the morning, towels were not prepared at the pool, and we had to wait quite a long time for them. Also, be aware that the beach does not have sufficient capacity of sunbeds or towels, so it’s better to bring one from the hotel. It would be nice if the staff, both at the pool and in the restaurant, had a more polished and consistent grooming standard. Some of the uniforms looked worn out, with faded T-shirts. On the positive side, the hotel is continuously maintained, which is a plus. It is a nice hotel with good kids’ activities, although it is worth mentioning that it is starting to show some signs of wear. Another advantage is the variety of shopping and dining options around the hotel. A trip to Yalong Tropical Paradise Forest Park is just a few minutes away and definitely worth visiting. For English-speaking guests, Sophie was a great help. She checked in with us several times during our stay to make sure everything was fine, and she was very kind and helpful. However, the rest of the staff mostly speak only Russian and Chinese. This is also reflected in the breakfast area, where many of the dishes are labeled only in Russian and Chinese. An English translation would be highly appreciated.

Tämä on neljäs kerta, kun yövyin tässä hotellissa. Yövyin jokaisessa hotellissa kaksi yötä, kun aiemmin olin lomalla Sanyassa. Tällä kertaa yövyin tässä Sheratonissa neljä yötä ja viisi päivää vapaa-ajan lomalla. Se oli erittäin mukavaa ja virkistävää! ! Tarjoilijoiden asenne tässä hotellissa on erittäin hyvä; aamiainen ja iltapäivätee (sisältyvät huonepakettiin) ovat mukavia, monipuolisia ja herkullisia; kylpyläteknikot ovat erittäin taitavia. Hotellin ranta on kirkas ja hiekka on hienoa. Kun uit, viereesi saattaa yhtäkkiä ilmestyä joukko tai useita pieniä kaloja ja yllättää sinut! ! Hotelli houkuttelee myös monia söpöjä, kauniita ja seksikkäitä nuoria naisia ​​matkustamaan ja lomailemaan. Hotellissa on monia aktiviteetteja. Aikuisille ja lapsille on monia ohjelmia. Päivä kuluu nopeasti, etkä halua koskaan lähteä! ! Hotelli on ollut auki jonkin aikaa, eikä sisustus ole kovin uusi, mutta se on hyvin hoidettu. Huoneet ovat puhtaita, siistejä, tilavia ja ylellisiä. Tulemme tänne lomalle uudelleen ensi kerralla. Se on niin ihanaa! !

Wonderful hotel! We stayed in the Glacier Castle section of the hotel. Our room was a polar bear theme, which was a sea view room. When the tv comes on there is a welcome greeting saying our names. Enjoyed seeing the sun setting. Map of location of hotel on the island and map of hotel included here.  The breakfast buffet was amazing. A large variety of food for breakfast.  Ate supper at the supper buffet one night. Expensive for us, but had all types of food including the hot pot at our table. So yummy! The restaurant staff very nice! The hotel staff was friendly and probably a little shocked seeing Americans, but they smiled and greeted us. Pulled out the phone to translate when we checked in. We are used to doing that, too.😁 We received a welcome gift our first night, too.  If you are planning to visit the part of Hainan, we highly recommend The Castle Hotel!

Our eight-day, seven-night stay at this hotel was an absolute dream from start to finish. We were thrilled with the stunning ocean view from our room, which was the first thing we admired every morning. The incredible hospitality began with a complimentary airport pickup and drop-off, making our travel completely seamless. A lovely surprise was the complimentary drinks and cake, which made us feel so welcomed. The hotel itself is impeccably clean, beautifully new, and has a fantastic modern ambiance. Waking up to that breathtaking vista each day was truly unforgettable.

I stayed at this hotel for five nights during my trip to Sanya, Hainan Island, and I was very satisfied with my stay. It truly feels like a hidden gem. As soon as you enter the lobby, you are immediately drawn to the beautiful ocean view, creating a very pleasant and relaxing atmosphere. The rooms are simply yet warmly designed, well thought out, fully equipped, and spotlessly clean. Attention to detail is impressive: branded toiletries are provided, and even two bottles of drinking water are thoughtfully prepared. The hotel is located on the first coastline, which is a big advantage, and there are rooms with a beautiful sea view. The hotel also has a gym and many restaurants offering different cuisines, so there is always a great choice. The front desk service deserves special praise — the staff is friendly, professional, and very helpful, instantly leaving an excellent impression. Overall, it is a comfortable and well-maintained hotel, and I would be happy to stay here again.

Hotel facilities were overall great, their breakfast was better than their other meals. Overall hotel is not bad. The only issue is the hotel is on this island that does not allow blue plate cars (gas car) to go into the island. We had to park outside of the island and take a shuttle which was a bit annoying bringing our luggages and also going to our rental car.