Hotellit mukavuudella Baarit maassa Kiina, provinssissa Hainan

Arrived odd hours at 3am and couldn't figure out how to get to the hotel. As usual the contact for shuttle is only by phone call which is inconvenient for non-China citizens. Luckily able to latch on to others who were headed the same way. The reception could be friendlier but understand it is ungodly hours. Couldn't understand how to receive the hotel voucher and wasn't helped to do so. The hotel room itself was fabulous. Clean and comfortable bed and more than enough supply of drinking water. The bath tub was a plus too! Easy check out.

Wonderful hotel! We stayed in the Glacier Castle section of the hotel. Our room was a polar bear theme, which was a sea view room. When the tv comes on there is a welcome greeting saying our names. Enjoyed seeing the sun setting. Map of location of hotel on the island and map of hotel included here.  The breakfast buffet was amazing. A large variety of food for breakfast.  Ate supper at the supper buffet one night. Expensive for us, but had all types of food including the hot pot at our table. So yummy! The restaurant staff very nice! The hotel staff was friendly and probably a little shocked seeing Americans, but they smiled and greeted us. Pulled out the phone to translate when we checked in. We are used to doing that, too.😁 We received a welcome gift our first night, too.  If you are planning to visit the part of Hainan, we highly recommend The Castle Hotel!

Very satisfied with the stay. It was just a brief stay at the hotel. We stayed at the 4th floor. There is a gym and a laundry room. Very clean and well kept. We also used breakfast there. Good selections. Excellent price for the quality received. 👍👍👍👍👍

Hilton Wenchang offers an opportunity to discover another curious side of Hainan. We could see Wenchang Space Launch site directly from our balcony. The beach was nearby, and we watched sunrises and sunsets there. The swimming pool was spotless clean, although only one pool out of there was open due to a low number of guests. A couple scenic spots are very close too, about 10 min drive. There has been a delicious breakfast every morning. The staff was polite and helpful. Jason He helped us with multiple needs, such as ordering medicine, finding restaurants, and booking a shuttle bus to Wenchang railway station. The latter is free, just need to book it in advance for a certain time period.

My family and I spent one night here travelling by car around the island. The hotel is located in a picturesque place and is made in the form of a small village, so you can drive your own car directly to your apartments, it is very convenient. There are charging stations for electric vehicles including two fast ones. The apartment has a large area and is very cosy, floor heating works in the toilet room which is very comfortable during cool weather. We were very pleasantly surprised that at the reception there is an English-speaking employee who showed a lot of care to us. Also, in the restaurant there was an employee who speaks very good English, who also explained how to go to the orange farm, where we had a great time, collecting delicious oranges on our own. We were very pleased with the hotel, especially the kindness of the staff. Definitely, we'll be back here on our next trip. Мы с семьей отдыхали здесь одну ночь, путешествуя на машине по острову. Отель расположен в живописном месте и сделан в виде небольшого поселка, поэтому на собственном автомобиле можно подъехать прямо к своим апартаментам, это очень удобно. Для электромобилей есть зарядные станции, включая две быстрые. Апартаменты имеют большую площадь и очень уютны, в туалетной комнате работает подогрев пола, что очень комфортно во время прохладной погоды. Мы были очень приятно удивлены, что на ресепшен есть англоговорящая сотрудница, которая проявила очень много заботы в наш адрес. Также, и в ресторане была сотрудница, очень хорошо говорящая по английски, которая в том числе объяснила как проехать на апельсиновую ферму, где мы прекрасно провели время, самостоятельно собирая вкуснейшие апельсины. Мы остались очень довольны отелем, особенно добротой персонала. Определенно, мы еще вернемся сюда во время наших следующий путешествий.

I had a great time in Mango crystal hotel, Miss Luo helped us look for the local attractions, organised our travel route and booked uber for us, I strongly recommend this hotel, you will have a happy adventure in Haikou.

Avoid this hotel though location and view is excellent. Not wheelchair friendly. Room is not maintained well,.Aircon not good. Messy when checking in. Upgraded to suit however the TV kept flashing at night and bad smell came out of the toilet!

very comfortable hotel with large rooms and bathroom. location is convenient but the road in from is pretty congested during peak hours. the mall behind the hotel looks deserted. walk to mixc mall took less than 10 mins but you'll need to cross two big roads. TV needs improvement as the control is not responsive. Separately booked hotel breakfast at the counter and it costs 98 RMB for two adults which is very affordable for the decent spread of standard hotel breakfasts. they also had special pillows on request. room also had a nespresso machine though capsules provided were not nespresso branded.

We stayed at this resort recently and while the property itself is beautiful, our experience with service and communication was disappointing. From the very beginning, the front desk communication was poor. Even with a translator device, there was little warmth, courtesy, or effort to make us feel welcome. Given that we do not speak Chinese, language became a major barrier. We were not informed how best to contact the hotel for requests, and when we tried calling room service and reception several times, the calls were disconnected due to communication difficulties. Eventually, I had to go down to the front desk to express my frustration. At that point, one staff member, Xiao Jiang, kindly shared her WeChat and personally helped us with our requests. I sincerely thank her for her support and professionalism. At checkout, one room key was temporarily misplaced, and the front desk insisted we pay 50 yuan for the lost card. They made a big issue out of it, even though such matters are usually handled with courtesy. Thankfully, we found the card in time. This incident was not about the money, but about attitude and hospitality, which were lacking. That said, the hotel has a fantastic location, beautiful views, comfortable rooms, and an excellent breakfast. I would still recommend this resort to friends and family for the property itself. However, I strongly suggest the hotel improve its approach to language support and guest communication. Even small improvements in courtesy and communication can make a big difference for international guests. For this reason, I am giving three stars for service and communication, while the location, rooms, views, and facilities deserve five stars.

On 21/02 around 2.30pm we reached at the baimajing station we supposed to find our complimentary bus to the hotel but we dont managed to get a bus. So what we did was we took a normal public buses to the hilton flower about RMB2 they gonna bring you to the haihua island no3 then to the haihua no 1 everything went smooth during check in that a one bellboy guide us till to our room with a complimentary local fruits from the hotel. We received a birthday surprise from the hotel side management and really love the effort ❤️. The room is so spacious and well maintained. The place was so calm which is i would say to those one need a perfect peaceful vacation may go to haihua island. The hotel got provided buggy services to any island area and just need to book in advance. And the hotel was so convenient with walking distance you may go to the food street restaurant and outlet clearance stocks high end brand area. And to those muslim that a 2 halal restaurant which is so convenient and affordable price. And oh yea the hotel breakfast i a lot of choices that a western and some Chinese style. And those Muslim you may get vegetarian or vegan options for your breakfast. The front desk is so friendly even that’s a language barrier but they try their best on our request with a google or we chat translate And for sure i will be back again ❤️ thank you so much for the kind and sincere service that i received, being so welcoming while i stay there and make me fill like a home ☺️