Pros:
The hotel is new and very beautiful. The room was cozy, clean, and modern. The bed was very comfortable — soft bedding and great pillows made for an excellent sleep. The front desk staff were polite, helpful, and very friendly. Good soundproofing. There's convenient parking right at the hotel (18 euros per night).
Cons:
The airport shuttle only starts at 6:30 AM, and we had an early flight, so we had to park the car at a different location where 24/7 transfers were available. It was surprising that a hotel of this level didn’t provide basic amenities like toothbrushes and toothpaste, slippers, or even a small hygiene kit. This really didn’t match the otherwise high standard of the hotel.
The major positive aspect is the walking-distance proximity with the airport terminal. The rooms are also fairly spacious. The service is not exceptional, but it’s not inadequate either, rather middle of the road.
However, the rooms are in need of some attention, especially for a Sheraton:
- the TV set was defective (it would spontaneously turn off after a few minutes of use),
- the shower gel and soap bottles were practically empty,
- there was only 1 not-that-large towel per person which is inadequate to take more than 1 shower, (e.g. if one wants to take a shower both in the evening and first thing in the morning), and
- the amenities were all upon request with practically nothing included in the room upon arrival (and, even when reception was asked for items that were listed as included upon request, they didn’t necessarily provide, e.g. bath robes), which makes asking rather uncomfortable.
If the price is reasonable, the convenience of the location is probably the saving element of this hotel.
Booked this room due to having an early flight the day after in Brussels airport. It did not disappoint! The hotel has a parking and is located very close to the airport. The staff is very friendly and efficient. This hotel is actually much cheaper than all the other airport hotels in Brussels, while offering a service as good or even better.
Lovely hotel in a great location for walking to all the main sights. Staff really helpful and friendly and let us know about a light show that night for the university 600th anniversary celebration - really enjoyed it!
Breakfast was amazing!! Definitely worth the 25 euros. The buffet includes everything you could possibly want plus some extras like interesting yoghurt toppings and mini pancakes! Lovely grounds - too cold to enjoy unfortunately. Very clean and quiet room with huge bed so slept really well. Definitely recommended staying here!
I spent 4 nights, the location of the hotel was great 2min walk from the train station and 17min to the tourist area.
The room was spacious and clean.
No slippers or shower cap , hand gel and shampoo were almost empty, no refill of paper towel. the water was provided only for the first day
The hotel accepts only payment with card
The room was spacious and clean. Very nice room decor. The bed was so comfy that we had a very good sleep. The room lightings were conveniently set - can choose different 'scenes' for different purpose. Breakfast buffet line was decently good. I also like the idea that the hotel provides sparkling water on tab.
SStannaThe hotel facilities are not new but we'll maintained. Rooms are small. Bed is quite comfortable except pillows which are hard and lumpy. Towels a bit worn but clean. The most problem for late arrival is that shuttle bus works till 23.30, and there are no convenient way for pedestrian from the airport. A taxi costs 20 Euro for just 3 minutes drive.
OoceanldsPros:
The hotel is new and very beautiful. The room was cozy, clean, and modern. The bed was very comfortable — soft bedding and great pillows made for an excellent sleep. The front desk staff were polite, helpful, and very friendly. Good soundproofing. There's convenient parking right at the hotel (18 euros per night).
Cons:
The airport shuttle only starts at 6:30 AM, and we had an early flight, so we had to park the car at a different location where 24/7 transfers were available. It was surprising that a hotel of this level didn’t provide basic amenities like toothbrushes and toothpaste, slippers, or even a small hygiene kit. This really didn’t match the otherwise high standard of the hotel.
SStannaHotel has very central location on the nice street eith a lot of cafe and restaurants. Ladies on reception are absolutely friendly and professional and ready to help. Their hospitality is fully consistent this hotel motto ”Come as a stranger leave as a friend”. Hotel is eco-friendly - no excessive cleaning, plastics etc. But if you need you will receive. Breakfast was good.
AAnonyymi käyttäjäThe major positive aspect is the walking-distance proximity with the airport terminal. The rooms are also fairly spacious. The service is not exceptional, but it’s not inadequate either, rather middle of the road.
However, the rooms are in need of some attention, especially for a Sheraton:
- the TV set was defective (it would spontaneously turn off after a few minutes of use),
- the shower gel and soap bottles were practically empty,
- there was only 1 not-that-large towel per person which is inadequate to take more than 1 shower, (e.g. if one wants to take a shower both in the evening and first thing in the morning), and
- the amenities were all upon request with practically nothing included in the room upon arrival (and, even when reception was asked for items that were listed as included upon request, they didn’t necessarily provide, e.g. bath robes), which makes asking rather uncomfortable.
If the price is reasonable, the convenience of the location is probably the saving element of this hotel.
IIka_EllyGreat experience!
We were 3 people + 2 dogs. The room and bathroom was spacious and very clean.
The staff was very friendly.
The breakfast was and had a lot of choices.
Dogs welcome!
The hotel is just beside the building where people do their IELTS English which was perfect for us.You walk out the door behind the reception and straight in to the Madison Building, IP Campus.
Just a couple of things that could be better.
No fridge in the room. No coffee machine, just instant coffee.
Parking 15€ for the night.
And for info. There isn't a restaurant in the hotel. We thought we could have had lunch where we had breakfast, but it wasn't possible. Instead you can buy ready-made meals and warm then up in a microwave. It wasn't too bad of quality though. Freshly made in glass jars and 3 vegetarian options.
BBaki9Séjour vraiment parfait, tout était exactement comme sur les photos. La chambre est spacieuse, propre et très bien équipée, on se sent comme à la maison grâce à la kitchenette et aux espaces confortables. Le personnel est accueillant et professionnel. Le petit-déjeuner est copieux et varié.
Seul petit bémol : l’hôtel est situé à environ 30 minutes du centre-ville de Bruxelles, mais il est idéal pour un séjour proche de l’aéroport.
VVieraskäyttäjäLovely hotel in a great location for walking to all the main sights. Staff really helpful and friendly and let us know about a light show that night for the university 600th anniversary celebration - really enjoyed it!
Breakfast was amazing!! Definitely worth the 25 euros. The buffet includes everything you could possibly want plus some extras like interesting yoghurt toppings and mini pancakes! Lovely grounds - too cold to enjoy unfortunately. Very clean and quiet room with huge bed so slept really well. Definitely recommended staying here!
VVieraskäyttäjäThe hotel was fantastic, the people were great! The only problem I had was they had a washer and dryer to use but it took 4 hours to do two loads of laundry that cost me $30.00. Because we were traveling backpack that was one of the most important things on our trip. So it was a great disappointment. Other than that the hotel was fantastic and again the customer service was really good. I would definitely stay there again just make other plans to do laundry.
VVieraskäyttäjäSuper clean, bright and modern. Very large room, close to Airport for my early morning flight. Staff very friendly and helpful. Bar area very busy! Airport transport worked as advertised !
LLex MichFriendly and helpful staff. Room was clean, the bed was good. Coffee in the room could have been a lot better, there’s only freeze dried instant coffee powder, no machine. Go downstairs to get a free coffee instead, but you’ll have to put on clothes unfortunately. The location is fine when it’s dry, but take an umbrella when there’s a chance of rain because it’s just a little too far from the city center. I’m going back there again if the price is right.
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